Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum one hour after the ticket or e–mail is received. If your case calls for additional assistance from a server admin, we will direct the support ticket or the email to the person in charge, in a timely manner then leave a comment to let you know that more time will be required for discovering the best solution. And if you make use of the Admin Services package, any of the server administration tasks included there will be performed whenever you want.
An Outstanding Client Support Service
We’ll be at your disposal 24/7/365 to respond to any enquiries that you may have about our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help tackling server administration tasks, you can take a look at our Admin Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Every Linux dedicated servers hosting package includes our cost–free Control Panel, which features a detailed knowledge base and a selection of how–to video tutorials. Whenever you require assistance working with the Control Panel, just click on the Help or Videos buttons in the top right corner.