In the event that you've ever had a cloud website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for certain things it is better to talk to a live person over the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a service before you purchase it or when something small-scale should be done, for example, it is really far easier and quicker to do it in real time. If you are able to contact representatives by phone, it's also very likely that you are dealing with an actual hosting provider, not just a reseller. The level of support that you can get by phone may differ between different providers - from common matters to experienced tech support. Usually most of the providers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are resolved via e-mail and tickets.
Phone Support in Cloud Website Hosting
All of our cloud website hosting packages include phone support 14 hours per day even on public holidays, which means that if you do not have an account yet, you can phone us and learn more about our services or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you'll be able to call the number which is nearer to you. In case you're a current customer, we will assist you timely with any kind of general and billing issues as well as with numerous technical issues to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to talk to a live person to get things done immediately. Of course, some problems simply cannot be managed over the phone, so in such a case you can employ our ticketing system.