If you ever experience a problem with your website and are incapable of resolving it on your own, ask the web hosting company’s customer care team to help you bring the website back online. A speedy solution would be the perfect scenario, but lots of companies reply within 24 hours and even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be swiftly solved, your site may not work correctly or may not be accessible whatsoever for a long stretch of time, so you may lose prospective customers as it’s extremely unlikely that anyone will be enthusiastic to go back to a site that’s inoperative. With that said, you need to make certain not only that you can reach your web hosting company, but also that they can respond and assist you in a well-timed fashion. If a web app update doesn’t go smoothly or you delete something accidentally, for example, the website must be fixed promptly so as to avoid extended downtime.
One-Hour Response Guarantee in Cloud Website Hosting
In case you are using any of our Linux cloud website hosting packages and you’ve got an enquiry or chance upon some challenge, you can get in touch with us 24/7/365 by opening a client support ticket or by sending an e-mail and we’ll make certain that you get a response in less than sixty minutes. In case the issue can be resolved, we’ll do it before we respond, while if there is something that you need to do on your end, we’ll supply you with all the necessary information – what workable solutions to try out, what settings to check, etc. Usually, you’ll receive an answer within only half an hour, which means that waiting around for hours or even for more than a day to receive support is something out of the question. Our one-hour reply guarantee is valid for any enquiry that you may have – billing, general or technical.