A live chat is one of the methods of communication offered by some web hosting suppliers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of contact is quicker than a support ticket and it will make it less likely to misspell or misunderstand anything in comparison to a call with an agent. In addition, if the issue that you experience needs some time to be investigated and dealt with, you are able to do something different at the same time instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service absolutely free as long as you have web access even if your hosting supplier is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
As part of the support services that we offer for all our Linux cloud website hosting packages, you'll find live chat support that is online each and every day, even on holidays. You can get in touch with us regardless of whether you already own an account or not, since we can help you with nearly anything, ranging from giving you general information about our services in case you are not our customer yet and you are thinking about obtaining one of our packages, to assisting you with creating an email account in an e-mail client. Some issues are more complex and time-consuming, therefore you'll need to take advantage of the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.