If you’ve ordered a web hosting package and you’ve got certain queries connected with a specific function/feature, or if you have faced some difficulty and you require support, you should be able to touch base with the respective technical support staff. All web hosts use a ticketing system no matter if they offer other means of contacting them along with it or not, since the very best way to deal with an issue most often is to post a ticket. This model of communication renders the replies sent by both parties easy to follow and permits the support engineers to escalate the case if, for example, an admin must become involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you need to use no less than 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can sometimes be a drag, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting packages come bundled with an integrated ticketing system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia will permit you to manage everything connected with the web hosting service itself in the very same location – payments, website files, emails, tickets, etc., eliminating the need to go through different systems. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of clicks without signing out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of educational articles, which will give you additional information and which may help you fix any given problem even before you post a ticket. We guarantee a response time of maximum sixty minutes, even if it’s a weekend or an official holiday.