If you’ve ordered a web hosting package and you’ve got certain queries connected with a specific function/feature, or if you have faced some difficulty and you require support, you should be able to touch base with the respective technical support staff. All web hosts use a ticketing system no matter if they offer other means of contacting them along with it or not, since the very best way to deal with an issue most often is to post a ticket. This model of communication renders the replies sent by both parties easy to follow and permits the support engineers to escalate the case if, for example, an admin must become involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you need to use no less than 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can sometimes be a drag, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting providers to reply to the tickets themselves.