The accessibility to the customer and technical support that a cloud website hosting company offers can tell you a lot for the services that they supply too. When you can use only e-mails or tickets, you have most likely discovered a reseller not the hosting provider. If this is the case, you will probably have to wait for several days to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true website hosting company for further help. If the supplier offers various options for communication with fast response time that are available at any moment, they're most likely the top provider, not just a reseller. Which means that you'll get timely assistance and quality support because they will have immediate access to the servers where your account is. No matter what the issue - technical or sales, it is generally much better to have the option to get in touch with your web hosting company directly by using your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
All our Linux cloud website hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services before you make a purchase or you are a current customer and you have any question or some problem, you're able to contact us any time, including holidays and weekends. We have a number of channels to contact us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters which need more time to analyze and deal with. In contrast to a number of other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of only one hour, thus regardless of what the problem is, it'll be resolved on time and you won't waste days so as to get something fixed.